If a server goes offline, it's the difference between one employee not being able to do their work and your whole company. Servers are important: they're the central repository for your software, data, and other mission critical functions. Reactive break/fix IT support, no matter how quick the response, will never seem fast enough when a server fails. It is always better to proactively solve issues before they become problems.
24x7 Remote Server Monitoring uses a lean agent which monitors all informational and error messages on the server. This allows us to detect small issues before they grow into larger more complicated ones. This efficient tool provides us with detailed diagnostics on the server's health, while reducing the amount of time spent resolving problems.
Patch management of Windows security and stability updates keeps the server's software current, secure, and compatible. A badly out of date server operating system is not secure nor is it supported by most software vendors. This makes even the simplest support issues more complex and time consuming.
But servers aren't all just 1's and 0's - they're also machines, with fans, disks, chips, and power supplies. You might be able to wait a day for a replacement part for an employee's desktop, but a server has to be fixed immediately. To that end, we always configure server's with hardware redundancy such as dual power supplies, RAID disk arrays, and a good power/surge protection UPS. It's important that a server be kept under warranty from the manufacturer so that hardware failures can be resolved as quickly as possible.
Servers can be intimidating - but you can't afford to neglect them. Our Server Management service provides the expertise and resources needed to keep your server's healthy.