All large corporations maintain a help desk to meet their employee’s IT needs simply because help desks ensure that the most appropriate resource is directed at each issue individually. Historically, the infrastructure required to support an in-house help desk has made it cost prohibitive for all but the largest businesses. Just because you aren’t a large international conglomerate doesn’t mean you have to waste yours and your technical staff's time with various day-to-day support calls. Thanks to our elegant, outsourced help desk process, you can leverage our rich IT experience with the affordability and rapid deployment that in-house solutions simply cannot offer.
Our Enterprise Help Desk is designed to be both comprehensive and flexible. We maintain a diverse staff of domestic technicians to effectively respond to a wide range of customer needs. We support almost all desktop applications and provide on demand reporting and issue management to your onsite IT managers. An in-depth assessment will document your applications and systems and we will help you to develop an escalation plan and SLA that meets your requirements.
Creating, designing, and implementing an in-house help desk is a daunting and costly project. Why go through the hassle and expense when we have been perfecting our Help Desk and NOC for over a decade? With our Enterprise Help Desk service, you can focus on running your business, while we filter out the productivity-robbing "noise." We maintain a staff highly trained technicians who work very closely with your onsite staff - integrating into a seamless team. You get access to a diverse range of IT expertise from our experienced staff that will work directly support the day-to-day tasks of managing your business technology. That’s a formula for success!