Managed IT: Process

NetManageIT Syracuse NY - Outsourcing your IT can be one of the smartest decisions you can make for your business technology. Our philosophy is simple: keep costs low while maximizing the available expertise to your business. We accomplish this by using a support model which focuses on proactive monitoring and maintenance and remote remediation whenever possible (which is pretty much always).

	Best Practices We begin by scheduling a free, no obligation, consultation with your business to listen to your pain points and technical requirements. At this point we'll perform an in-depth review of your business network and processes.
	Documentation Next, we create a customer profile which details your network architecture and assign you a Chief Technology Officer who will be your go to IT support contact.
	Implementation During the implementation phase we take the findings of the best practice assessment and formulate a plan to bring your network up to standards if needed. If we've identified any problem points or security holes in your network, we may suggest that they be addressed immediately.
	Monitoring Once we get your network running like a champ, we install our powerful 24x7 server monitoring software and set it to monitor your entire network - from critical servers to desktops. This software is one of the most proactive parts of our solution. We usually are notified of a problem before the user even notices one . This allows us to stop small problems before they snowball into bigger ones or result in downtime.
	Reporting Reporting is the real proof of how well managed services is working for you. You are automatically sent emails regarding alerts and their resolution. We also supply trend analysis reporting to help identify trouble spots in your network for further improvement.
	Partnership We're a long term partner. We don't do break/fix consulting, reacting to problems after they've resulted in crippling downtime. Our philosophy instead is to become an integral part of your IT, and you're IT will run so smoothly, you may even forget it's there.

Best Practices

Documentation

Implementation

Monitoring

Reporting

Partnership

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